Refund & Cancellation Policy

These rules apply when you purchase a virtual number on Coloms SMS.

1. General

• Coloms sets prices (about $4 base; countries may be $4–$10). Upstream systems only supply numbers and SMS codes.
• Credits are charged when a number is issued (when you enter step 4 after purchase).
• Refunds return site credits only (not an automatic external payout).

2. Four-minute cancel window

• No code yet, Cancel within 4 minutes: full refund to credits. Then use “Buy new number” to order again.
• After 4 minutes: no cancel/refund even if no code arrives — credits stay charged.
• Code received: no cancel/refund — service is considered delivered.
• Number never issued: if purchase fails, credits are not charged or are refunded immediately.

3. Other cases

• Target app rejecting a number is not by itself a refund reason; you may cancel inside the 4-minute window if no code arrived.
• Incorrect payment details may make recovery impossible.
• Top-ups below the minimum may not be credited.

4. Timing

Credit refunds usually appear shortly after a successful cancel. Manual review may take longer if abuse is suspected.

5. Disputes

Contact us with order id, time, and screenshots via Contact or in-app chat.